Embassy Suites St. Louis St. Charles

2 Convention Center Plz, St. Charles, MO 63303 US near Exit 229b a on I-70 (~0.4mi)
View Map Reservations: +1-800-760-7718
3.5 Star Property Near Ameristar Casino St. Charles
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Very Good
4.0/5

Based on 1405 guest reviews

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  • Free reception
  • Number of indoor pools - 1
  • Free buffet breakfast
  • Free breakfast
  • Fitness facilities
  • Wheelchair-accessible pool
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Free area shuttle
Select Your Room:
08/19/2022 - 08/20/2022
Searching all hotel inventory networks
3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Embassy Suites St. Louis St. Charles

Below are the verified reviews from guests that we have booked recently:
"Embassy Suite (even with the COVID issues and smaller staff) is still great!"
Overall Score5.0/ 5
It's been a couple of years, but we were very satisfied and with a full capacity our room was so quiet, you didn't hear any noise! Next year we will probably be bringing our friends with us.
(Individual traveler, booked 1 room), from US flag
26-Sep-2021 Verified Review, stayed from Fri Sep 24 to Sun Sep 26 2021 at a $215.99 average nightly rate.
"Will Never Stay There Again."
Overall Score1.0/ 5
Worst customer service, price gouging, unnecessary fees, horrible food, bed mattress needed to be changed, amenities could not be enjoyed because hotel was too crowded/over capacity.
(Group coordinator, booked 2 rooms), from US flag
17-Aug-2021 Verified Review, stayed from Fri Aug 13 to Sun Aug 15 2021 at a $183.99 average nightly rate.
"Nothing special to mention."
Overall Score3.0/ 5
Provide enough towels.
(Individual traveler, booked 1 room), from US flag
26-May-2021 Verified Review, stayed from Sat May 22 to Mon May 24 2021 at a $147.90 average nightly rate.
"The heater in my room did not work properly."
Overall Score3.0/ 5
Nice Property
(Individual traveler, booked 1 room), from US flag
16-Feb-2021 Verified Review, stayed from Fri Feb 12 to Mon Feb 15 2021 at a $163.99 average nightly rate.
"Checking In"
Overall Score5.0/ 5
On a very busy afternoon the three separate check in stations were well staffed and executed.
(Individual traveler, booked 1 room), from US flag
01-Jan-2021 Verified Review, stayed from Thu Dec 31 to Fri Jan 01 2021 at a $167.99 average nightly rate.
" We Were Impressed"
Overall Score4.0/ 5
All staff were very friendly. I would only suggest that when more than one person is accommodated per room, for personal hygiene reasons, to provide a bath soap for each one. We were impressed by the excellent quality of service, cleanliness of the room and bedding.
(Individual traveler, booked 1 room), from US flag
17-Dec-2019 Verified Review, stayed from Fri Dec 13 to Sun Dec 15 2019 at a $125.10 average nightly rate.
"Excellant"
Overall Score4.0/ 5
Excellant
(Individual traveler, booked 1 room), from US flag
24-Sep-2019 Verified Review, stayed from Sun Sep 22 to Tue Sep 24 2019 at a $118.44 average nightly rate.
"Horrible Room"
Overall Score1.0/ 5
Nothing in room worked. It smelled.
(Individual traveler, booked 1 room), from US flag
04-May-2019 Verified Review, stayed from Sun Apr 28 to Mon Apr 29 2019 at a $133.02 average nightly rate.
"Not Good"
Overall Score2.0/ 5
Went through Hotel Planner did not request handicapped room. Ended up in one on 12th floor with nothing working in cramped room. Very disappointing. When I complained down stairs next morning they told me not to use hotel planner and call direct. Which is impossible. Laughed and said come back. We have stayed in this hotel for many years. Looking for new one. Staff seems new and not to caring. Rooms also smell musty. Shuttle driver and evening reception person were only friendly people in hotel.
(Individual traveler, booked 1 room), from US flag
01-May-2019 Verified Review, stayed from Sun Apr 28 to Mon Apr 29 2019 at a $133.02 average nightly rate.
"Not Good"
Overall Score3.0/ 5
Also experienced cutting in lines at evening reception. Needs to be supervision there also.
(Individual traveler, booked 1 room), from US flag
02-Jan-2019 Verified Review, stayed from Sun Dec 30 to Mon Dec 31 2018 at a $127.67 average nightly rate.
"Somewhat disappointing for a holiday stay for the cost."
Overall Score3.0/ 5
Lady at front desk assured me we would not have corner room only to carry luggage up to find I had a corner room. Had to go back down and start over. The evening reception both nights was very disappointing. Lines very long with one bar tender and she was doing her best but needed more help for sure. For New Year holiday I would have expected much more for the money we paid. Breakfast both days was good and we had good selection but again felt they needed more help preparing the meal. Someone had spilled syrup in elevator and I nearly slipped and fell. Called front desk to report it they said they knew. For price paid think it could be improved. Shuttle driver was prompt and very nice.
(Individual traveler, booked 1 room), from US flag
02-Jan-2019 Verified Review, stayed from Mon Dec 31 to Tue Jan 01 2019 at a $184.00 average nightly rate.
"Service"
Overall Score4.0/ 5
Their service is good. Good shuttle. Good receptions in evening. Breakfast is okay, but when crowded they need more help. It would be good if they reviewed special requests when we make reservations. I always request no corner room. Almost always we have gotten one. Staff is very nice.
(Individual traveler, booked 1 room), from US flag
10-Jun-2014 Verified Review, stayed from Sat Jun 07 to Mon Jun 09 2014 at a $154.00 average nightly rate.

Summary of Verified Reviews

92
Excellent

Summary of 1,620 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

Learn more

Rated 92/100 based on reviews from all travelers.

Excellent family hotel. Easily accessible by car and offers nearby parking areas. Great room. Awesome vibe.

Value

83/100
66 reviews

Best value for money. Breakfast, bar and food prices are cheap.

Breakfast

83/100
208 reviews

Great and affordable breakfast.

Location

83/100
86 reviews

Great location near lots of shopping. Good car access, but so-so parking.

Vibe

80/100
54 reviews

Awesome vibe. Friendly atmosphere. Pleasant entrance area. Hotel is relatively stylish. Awesome for families. Good for business people.

Cleanliness

80/100
212 reviews

Clean hotel facilities. Clean rooms. Bathrooms and pool area are inadequately clean.

Room

78/100
359 reviews

Large, clean rooms with wonderful views. Beds are fair, although A/C and room maintenance are lacking. Guests disliked the TVs and furnishing, as well as bathroom cleanliness. Shower can be a problem.

Service

78/100
313 reviews

Efficient, friendly service, but complaints about management. Reception, housekeeping and restaurant service were adequate. Great hotel security.

Bar

77/100
45 reviews

Excellent bar with great prices.

Wellness Area

31/100
24 reviews

Poorly reviewed fitness area.

Rated 89/100 based on reviews from families.

Clean rooms. Awesome vibe.

Breakfast

85/100
53 reviews

Great and affordable breakfast.

Value

84/100
17 reviews

Best value for money. Food and breakfast are well-priced.

Location

84/100
26 reviews

Great location with good parking availability.

Service

77/100
74 reviews

Welcoming service and acceptable reception and restaurant service.

Cleanliness

76/100
54 reviews

Clean hotel facilities. Clean rooms.

Room

72/100
93 reviews

Rooms are spacious and tidy and beds are alright. Rooms needing maintenance, with bad bathrooms and A/C.

Wellness Area

29/100
6 reviews

Wellness & sports facilities could be improved.

Rated 80/100 based on reviews from couples.

Bar is awesome. Great location.

Cleanliness

80/100
9 reviews

Clean.

Breakfast

79/100
7 reviews

Tasty breakfast.

Service

77/100
11 reviews

Friendly service.

Room

70/100
12 reviews

Room is all right.

Comfort

64/100
7 reviews

Comfortable.

Rated 78/100 based on reviews from business travelers.

Great room. Tasty breakfast.

Breakfast

80/100
5 reviews

Tasty breakfast.

Room

76/100
7 reviews

Great room.

Service

76/100
6 reviews

Fantastic service.

Rated 86/100 based on reviews from all travelers.

Excellent family hotel. Easily accessible by car and offers nearby parking areas. Great room. Awesome vibe.

Breakfast

83/100
208 reviews

Great and affordable breakfast.

Value

83/100
66 reviews

Best value for money. Breakfast, bar and food prices are cheap.

Location

83/100
86 reviews

Great location near lots of shopping. Good car access, but so-so parking.

Cleanliness

80/100
212 reviews

Clean hotel facilities. Clean rooms. Bathrooms and pool area are inadequately clean.

Vibe

80/100
54 reviews

Awesome vibe. Friendly atmosphere. Pleasant entrance area. Hotel is relatively stylish.

Room

78/100
359 reviews

Large, clean rooms with wonderful views. Beds are fair, although A/C and room maintenance are lacking. Guests disliked the TVs and furnishing, as well as bathroom cleanliness. Shower can be a problem.

Service

78/100
313 reviews

Efficient, friendly service, but complaints about management. Reception, housekeeping and restaurant service were adequate. Great hotel security.

Bar

77/100
45 reviews

Excellent bar with great prices.

Wellness Area

31/100
24 reviews

Poorly reviewed fitness area.

Rated 88/100 based on reviews from families.

Clean rooms. Awesome vibe.

Breakfast

85/100
53 reviews

Great and affordable breakfast.

Value

84/100
17 reviews

Best value for money. Food and breakfast are well-priced.

Location

84/100
26 reviews

Great location with good parking availability.

Service

77/100
74 reviews

Welcoming service and acceptable reception and restaurant service.

Cleanliness

76/100
54 reviews

Clean hotel facilities. Clean rooms.

Room

72/100
93 reviews

Rooms are spacious and tidy and beds are alright. Rooms needing maintenance, with bad bathrooms and A/C.

Wellness Area

29/100
6 reviews

Wellness & sports facilities could be improved.

Rated 76/100 based on reviews from couples.

Bar is awesome. Great location.

Cleanliness

80/100
9 reviews

Clean.

Breakfast

79/100
7 reviews

Tasty breakfast.

Service

77/100
11 reviews

Friendly service.

Room

70/100
12 reviews

Room is all right.

Comfort

64/100
7 reviews

Comfortable.

Rated 77/100 based on reviews from business travelers.

Great room. Tasty breakfast.

Breakfast

80/100
5 reviews

Tasty breakfast.

Room

76/100
7 reviews

Great room.

Service

76/100
6 reviews

Fantastic service.

Review Semantics by TrustYou

Property Description

When you stay at Embassy Suites St. Louis - St. Charles in St. Charles, you'll be connected to the convention center, within a 5-minute drive of Ameristar Casino St. Charles and Hollywood Casino Amphitheatre. This hotel is 2 mi (3.2 km) from Lindenwood University and 2.3 mi (3.6 km) from Family Arena.

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Make yourself at home in one of the 296 guestrooms featuring refrigerators and LCD televisions. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Ameristar Casino St. Charles - 1.9 km / 1.2 mi
Historic Main Street - 2.1 km / 1.3 mi
Lewis & Clark Boathouse and Nature Center - 2.3 km / 1.4 mi
Lindenwood University - 2.3 km / 1.4 mi
SSM Health St. Joseph Hospital - 2.5 km / 1.6 mi
First Missouri State Capitol Historic Site - 2.9 km / 1.8 mi
Family Arena - 3.6 km / 2.3 mi
Katy Trail - 4.4 km / 2.7 mi
Jaycee Park - 4.4 km / 2.7 mi
Hollywood Casino Amphitheatre - 5.6 km / 3.5 mi
Centene Community Ice Center - 7.2 km / 4.5 mi
Kokomo Joe's Family Fun Center - 7.9 km / 4.9 mi
Hollywood Casino - 7.9 km / 4.9 mi
Barnes-Jewish St. Peters Hospital - 8.7 km / 5.4 mi
Fresenius Medical Care - 9 km / 5.6 mi

The nearest airports are:
St. Louis Lambert Intl. Airport (STL) - 13.4 km / 8.3 mi
St. Louis, MO (SUS-Spirit of St. Louis) - 26.8 km / 16.6 mi

The preferred airport for Embassy Suites St. Louis - St. Charles is St. Louis Lambert Intl. Airport (STL).

Featured amenities include wired Internet access (surcharge), a business center, and limo/town car service. Free self parking is available onsite.

Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features wireless Internet access (surcharge), gift shops/newsstands, and wedding services. Getting to nearby attractions is a breeze with the complimentary area shuttle.

Green Sustainability

Yes

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Banquet hall
  • Ballroom
  • Express check-in
  • Free reception
  • Meeting rooms
  • Wired internet access - surcharge
  • Television in common areas
  • Limo or town car service available
  • WiFi (surcharge)
  • Number of bars/lounges - 1
  • Assistive listening devices available
  • Number of indoor pools - 1
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Wedding services
  • Accessible bathroom
  • Free buffet breakfast
  • Year Built - 2005
  • Total number of rooms - 296
  • Number of floors - 12
  • Professional property host/manager
  • LGBTQ friendly
  • No rollaway/extra beds available
  • Free area shuttle
  • Off-street parking
  • Luggage storage
  • Free breakfast
  • Express check-out
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Number of coffee shops/cafes - 1
  • Hiking/biking trails nearby
  • Laundry facilities
  • Use of nearby fitness center (discount)
  • Elevator
  • Free self parking
  • Fitness facilities
  • ATM/banking
  • Wheelchair accessible path of travel

Airport & Shuttle Information

Lambert International Airport7.5 miles from HotelSt. Charles Yellow Cab (Dial 14 from Airport Courtesy Board) $17/one way for up to 2 passengersSt. Louis Yellow Cab (Dial 24 from the Airport Courtesy Board) $21/from Airport to Hotel and $19/from Hotel to Airport for up to 5 passengers.

Local Shuttle Info: Based on availability within a 3 mile radius

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 50

Only dogs and cats are allowed

Pet maximum weight in kg is 23

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

Service Animals only

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per stay (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Property confirms they are implementing enhanced cleaning measures

About Embassy Suites

  • Free Cooked-to-Order Breakfast
  • Offer spacious Two-Room Suites great for groups or large families
  • Free snacks and drinks during evening reception for all ages
  • Can pre-order services online before arriving

The Embassy Suites highlights above are subject to change without notice.

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