Best Western Plus The Charles Hotel

1425 South 5th Street, St. Charles, MO 63301 US near Exit 229b a on I-70 (~0.2mi)
View Map Reservations: +1-800-760-7718
3.0 Star Property Near Ameristar Casino St. Charles
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Average
3.0/5

Based on 758 guest reviews

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  • Free RV, bus, truck parking
  • Free WiFi
  • Number of indoor pools - 1
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Free buffet breakfast
  • Free area shuttle
  • Free breakfast
  • Smoke-free property
Select Your Room:
06/27/2022 - 06/28/2022
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6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Best Western Plus The Charles Hotel

Below are the verified reviews from guests that we have booked recently:
"I received a warm welcome by the staff. Everyone was helpful throughout my stay!"
Overall Score4.0/ 5
I was pleased with my experience and would return when in the area. Thank you for a wonderful experience. This was my first time in a hotel since the COVID 19 protocols began.
(Individual traveler, booked 1 room), from US flag
20-Mar-2022 Verified Review, stayed from Thu Mar 17 to Sat Mar 19 2022 at a $146.49 average nightly rate.
"The hotel was clean."
Overall Score3.0/ 5
The location near downtown st Charles was great but you could hear the interstate easily. Service wasn’t great at check in and the breakfast while adequate wasn’t as good as other best westerns. The bathroom toilets were very low, which is not good for older knees!
(Individual traveler, booked 1 room), from US flag
07-Jan-2022 Verified Review, stayed from Tue Jan 04 to Wed Jan 05 2022 at a $88.99 average nightly rate.
"Discussing dirty room."
Overall Score2.0/ 5
The room had spilled food on the carpet and the desk chairs… it was so dirty. When I mentioned to the front desk, he said, I would give you another room, but we are booked up.
(Individual traveler, booked 1 room), from US flag
24-Dec-2021 Verified Review, stayed from Tue Dec 21 to Wed Dec 22 2021 at a $88.99 average nightly rate.
"Discussing dirty room."
Overall Score2.0/ 5
The room had spilled food on the carpet and the desk chairs… it was so dirty. When I mentioned to the front desk, he said, I would give you another room, but we are booked up.
(Individual traveler, booked 1 room), from US flag
24-Dec-2021 Verified Review, stayed from Tue Dec 21 to Wed Dec 22 2021 at a $88.99 average nightly rate.
"Clean & Friendly"
Overall Score5.0/ 5
Clean, friendly, priced right.
(Individual traveler, booked 1 room), from US flag
01-Dec-2021 Verified Review, stayed from Tue Nov 30 to Wed Dec 01 2021 at a $83.99 average nightly rate.
"The hotel needed a deep cleaning."
Overall Score3.0/ 5
The gal running the breakfast area was excellent! The rest of the hotel was run down and needed updating.
(Individual traveler, booked 1 room), from US flag
22-Sep-2021 Verified Review, stayed from Fri Sep 17 to Mon Sep 20 2021 at a $140.10 average nightly rate.
"Great Staff"
Overall Score5.0/ 5
Sue in the breakfast area was the best. The young lady supervisor for the cleaning staff was great too!
(Individual traveler, booked 1 room), from US flag
02-Aug-2021 Verified Review, stayed from Tue Jul 27 to Sat Jul 31 2021 at a $264.00 average nightly rate.
"Best manager ever!"
Overall Score5.0/ 5
Your manager Jena was the best. She was extremely helpful and I appreciated everything she did for me!
(Individual traveler, booked 1 room), from US flag
02-Aug-2021 Verified Review, stayed from Tue Jul 27 to Sat Jul 31 2021 at a $264.00 average nightly rate.
"It’s a dump, do NOT stay here."
Overall Score1.0/ 5
The property has not been kept up. Our room was damp and smelled like mold from a leaking air conditioner. When I went to the front desk they had a list of five other rooms with issues. The front desk was accommodating with a new room but the next one wasn’t much better. We checked out and went to a different hotel. Stay somewhere else If you have other options.
(Individual traveler, booked 1 room), from US flag
01-Aug-2021 Verified Review, stayed from Wed Jul 28 to Sun Aug 01 2021 at a $132.77 average nightly rate.
"Sad Pool and rooms."
Overall Score3.0/ 5
Private swim lessons were taking place in an already small pool. I stayed in a room a that had a handicapped shower but an extremely low toilet with no grab bar. No toilet paper holder either.
(Individual traveler, booked 1 room), from US flag
24-May-2021 Verified Review, stayed from Sun May 23 to Mon May 24 2021 at a $74.99 average nightly rate.
"Retired"
Overall Score4.0/ 5
Very helpful and friendly staff. Great value for the money.
(Individual traveler, booked 1 room), from US flag
20-Feb-2021 Verified Review, stayed from Fri Feb 19 to Sun Feb 21 2021 at a $83.99 average nightly rate.
"Very outdated, no one at front desk for long periods time."
Overall Score2.0/ 5
Waited o er 10 min. For staff to be at front desk, morning asked for tops for coffee cups, ignored. Every outlet in room maxed with cords and hotel plug ins. Tub took 1/2 hour to drain. Will it come back.
(Individual traveler, booked 1 room), from US flag
02-Dec-2020 Verified Review, stayed from Tue Dec 01 to Wed Dec 02 2020 at a $102.99 average nightly rate.
"Clean, good value, excellent location."
Overall Score5.0/ 5
Spotless room, easy access to highway, walking distance to restaurants and stores, excellent value.
(Individual traveler, booked 1 room), from US flag
15-Jun-2020 Verified Review, stayed from Fri Jun 12 to Sat Jun 13 2020 at a $80.99 average nightly rate.
"Great price and room."
Overall Score5.0/ 5
The price was great for the King suits! It was the size of two hotel rooms! Don't let the outside fool you the inside is much nicer.
(Individual traveler, booked 1 room), from US flag
02-Dec-2019 Verified Review, stayed from Sat Nov 30 to Sun Dec 01 2019 at a $85.07 average nightly rate.
"Very pleased except for toilets."
Overall Score4.0/ 5
I had two rooms during this stay and both were very nice. Overall a very good experience but the toilets in both rooms did not operate properly. Either they didn't flush at all or the bowl filled up almost to overflow.
(Individual traveler, booked 1 room), from US flag
10-Dec-2018 Verified Review, stayed from Wed Dec 05 to Sat Dec 08 2018 at a $91.79 average nightly rate.

Summary of Verified Reviews

80
Very Good

Summary of 868 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

Learn more

Rated 80/100 based on reviews from all travelers.

Good highway hotel. Close to restaurants, bars and shopping areas. Great pool.

Location

93/100
101 reviews

Great location, near nice bars and restaurants. Good car access, but so-so parking.

Breakfast

87/100
106 reviews

Great and affordable breakfast.

Pool

86/100
31 reviews

Great pool.

Service

79/100
232 reviews

Friendly but only somewhat professional service with okay reception and poor housekeeping. Room service could have been improved.

WiFi

74/100
9 reviews

Good internet service. Wifi quality could be improved.

Room

56/100
299 reviews

Poorly maintained but reasonably sized rooms with okay beds and subpar furniture. Rooms in need of better cleaning, with poor quality TV's, minibars, and A/C. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Cleanliness

45/100
223 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Vibe

41/100
58 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating. Atmosphere could be friendlier. Hotel is relatively stylish. Good highway hotel. Good for business people. Good casino hotel.

Wellness Area

23/100
12 reviews

Wellness & sports facilities could be improved.

Rated 76/100 based on reviews from families.

Good accessibility by car. Great pool.

Location

92/100
35 reviews

Great location. Shopping, restaurants and bars in the area are great.

Pool

86/100
13 reviews

Great pool.

Breakfast

85/100
32 reviews

Tasty breakfast.

Service

80/100
63 reviews

Good, reasonably professional service, and standard reception.

Room

48/100
91 reviews

Guests complain about cleanliness, maintenance, and furnishing. Small rooms and poorly cleaned bathrooms. Average-sized rooms with alright beds. Shower can be a problem.

Cleanliness

45/100
70 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Rated 78/100 based on reviews from couples.

Tasty breakfast. Great location.

Location

92/100
13 reviews

Great location.

Breakfast

85/100
12 reviews

Tasty breakfast.

Service

72/100
11 reviews

Fantastic service.

Comfort

59/100
9 reviews

Beds are decent and generally comfortable.

Room

52/100
15 reviews

Mostly alright rooms with OK beds, but some cleanliness issues.

Cleanliness

41/100
13 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Rated 74/100 based on reviews from business travelers.

Fantastic service.

Room

45/100
8 reviews

Room needs to be improved.

Cleanliness

41/100
8 reviews

Could use a good cleaning. Moderately clean hotel facilities.

Rated 57/100 based on reviews from solo travelers.

Great location.

Room

48/100
5 reviews

Room needs to be improved.

Rated 73/100 based on reviews from all travelers.

Good highway hotel. Close to restaurants, bars and shopping areas. Great pool.

Location

93/100
101 reviews

Great location, near nice bars and restaurants. Good car access, but so-so parking.

Breakfast

87/100
106 reviews

Great and affordable breakfast.

Pool

86/100
31 reviews

Great pool.

Service

79/100
231 reviews

Friendly but only somewhat professional service with okay reception and poor housekeeping. Room service could have been improved.

WiFi

74/100
9 reviews

Good internet service. Wifi quality could be improved.

Room

56/100
299 reviews

Poorly maintained but reasonably sized rooms with okay beds and subpar furniture. Rooms in need of better cleaning, with poor quality TV's, minibars, and A/C. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Cleanliness

45/100
223 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Vibe

41/100
58 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating. Atmosphere could be friendlier. Hotel is relatively stylish.

Wellness Area

23/100
12 reviews

Wellness & sports facilities could be improved.

Rated 75/100 based on reviews from families.

Good accessibility by car.

Location

92/100
35 reviews

Great location. Shopping, restaurants and bars in the area are great.

Pool

86/100
13 reviews

Great pool.

Breakfast

85/100
32 reviews

Tasty breakfast.

Service

80/100
63 reviews

Good, reasonably professional service, and standard reception.

Room

48/100
91 reviews

Guests complain about cleanliness, maintenance, and furnishing. Small rooms and poorly cleaned bathrooms. Average-sized rooms with alright beds. Shower can be a problem.

Cleanliness

45/100
70 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Rated 75/100 based on reviews from couples.

Great location. Tasty breakfast.

Location

92/100
13 reviews

Great location.

Breakfast

85/100
12 reviews

Tasty breakfast.

Service

72/100
11 reviews

Fantastic service.

Comfort

59/100
9 reviews

Beds are decent and generally comfortable.

Room

52/100
15 reviews

Mostly alright rooms with OK beds, but some cleanliness issues.

Cleanliness

41/100
13 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Rated 65/100 based on reviews from business travelers.

Room

45/100
8 reviews

Room needs to be improved.

Cleanliness

41/100
8 reviews

Could use a good cleaning. Moderately clean hotel facilities.

Review Semantics by TrustYou

Property Description

When you stay at Best Western Plus The Charles Hotel in St. Charles, you'll be in the historical district, within a 5-minute drive of Ameristar Casino St. Charles and Hollywood Casino Amphitheatre. This hotel is 1.9 mi (3 km) from Lindenwood University and 2.1 mi (3.3 km) from Family Arena.

Enjoy a satisfying meal at Dennys serving guests of Best Western Plus The Charles Hotel. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Make yourself at home in one of the 133 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Ameristar Casino St. Charles - 0.8 km / 0.5 mi
Historic Main Street - 1 km / 0.6 mi
Lewis & Clark Boathouse and Nature Center - 1.2 km / 0.7 mi
SSM Health St. Joseph Hospital - 1.4 km / 0.9 mi
First Missouri State Capitol Historic Site - 1.8 km / 1.1 mi
Lindenwood University - 2.4 km / 1.5 mi
Katy Trail - 3.3 km / 2.1 mi
Family Arena - 3.4 km / 2.1 mi
Jaycee Park - 4.1 km / 2.5 mi
Hollywood Casino Amphitheatre - 5.1 km / 3.1 mi
Centene Community Ice Center - 6.8 km / 4.2 mi
Hollywood Casino - 7.4 km / 4.6 mi
Kokomo Joe's Family Fun Center - 8.1 km / 5.1 mi
Barnes-Jewish St. Peters Hospital - 9 km / 5.6 mi
Fresenius Medical Care - 9.2 km / 5.7 mi

The nearest airports are:
St. Louis Lambert Intl. Airport (STL) - 12.7 km / 7.9 mi
St. Louis, MO (SUS-Spirit of St. Louis) - 27.4 km / 17 mi

The preferred airport for Best Western Plus The Charles Hotel is St. Louis Lambert Intl. Airport (STL).

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Free self parking is available onsite.

Be sure to enjoy recreational amenities including an indoor pool and a fitness center. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Free RV, bus, truck parking
  • Ballroom
  • Vending machine
  • Outdoor furniture
  • Express check-in
  • Wheelchair-accessible van parking
  • Meeting rooms
  • Wheelchair-accessible path to elevator
  • Television in common areas
  • Free WiFi
  • Casino shuttle (surcharge)
  • Braille or raised signage
  • Well-lit path to entrance
  • Assistive listening devices available
  • Number of indoor pools - 1
  • In-room accessibility
  • Garden
  • Picnic area
  • Wheelchair accessible parking
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Total number of rooms - 133
  • Number of floors - 8
  • Professional property host/manager
  • No cribs (infant beds) available
  • Accessible bathroom
  • Fireplace in lobby
  • Free buffet breakfast
  • Free area shuttle
  • Off-street parking
  • Luggage storage
  • Free breakfast
  • Firepit
  • Visual alarms in hallways
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Electric car charging station
  • Daily
  • Barbecue grill(s)
  • Smoke-free property
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Free self parking
  • Fitness facilities
  • Conference space
  • Terrace
  • Wheelchair accessible path of travel

Airport & Shuttle Information

Lambert International Airport, 7.4 miles, one-way taxi expense $16.00GoBest Express for airport shuttle transportation information

Local Shuttle Info: Hotel shuttle is provided complimentary with groups of 10 or more sleeping rooms, staying a minimum of one night. Room requirments must be met to have hotel shuttle service provided.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

Pets allowed based on the availability of pet friendly rooms. Up to 2 dogs per room with an 80 pound weight limit. Additional pet types (cats, birds, etc) may be accepted at the hotelâ??s discretion. Pet rate is $10.00 per day with a $100 per week maximum.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available for breakfast

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property follows sanitization practices of SafeStay (AHLA - USA)

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Property confirms they are implementing enhanced cleaning measures

About Best Western Plus

  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk
  • Fitness room, laundry room, and business center also available
  • FREE high-speed internet, local calls, and long distance access
  • Breakfast is available
  • For the upper mid-scale market, including upgraded amenities and enhanced style and comfort.

The Best Western Plus highlights above are subject to change without notice.

Group vs. Individual Rates at Best Western Plus The Charles Hotel

Rate fluctuations of Best Western Plus The Charles Hotel

The graph above is trends of room rates for both group/meeting prices and the lowest online individual prices our system could find at the time the group offer was submitted. The most competitive group discount displayed is 6.4% in the month of June 2021 and the highest average individual rate is $164 in the month of July 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Plus The Charles Hotel in a month when rates are lower.

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